POLICIES

RENTAL POLICIES

The minimum rental order is $ 25.00. We will ship your order to arrive on or before the date you request. It is a 7-day rental period. We will supply a duffel bag to return the goods in along with a return label. Simply place the return label inside the clear pocket and drop off the duffel at UPS (or call UPS at 800-742-5877 for a pickup and pay a nominal fee).

You will be responsible for damaged linens and/or replacement costs.

PURCHASE POLICIES

  • Orders will be processed as received; all verbal orders are considered firm.
  • Changes or cancellations must be made the same day an order is placed and are subject to approval.
  • All additions made more than one hour later than original order will be shipped separately.
  • No changes or cancellations are acceptable for the Next Day Orders or Specialty Items (custom sizes and items that are not on the price list).
  • There will be a one time non-refundable $50.00 pattern charge for specialty chair covers, odd-shaped tablecloths and other items that require a special pattern.
  • For hem finish add 10% for cloths and $3.00 per dozen napkins.
  • Sizes for products are cut sizes. Finished product may be slightly smaller.
  • Patterns will not be matched on seamed cloths unless requested and will be at an additional charge.
  • All skirting must be ordered in pairs of the same size, fabric, and color.
  • FOB South Hackensack, NJ
  • A-1 Tablecloth Company is not responsible for late deliveries due to the freight carrier.
  • If boxes are damaged Notify Carrier Immediately.
  • Prices and terms are subject to change without notice.
  • A-1 is not responsible for color variations due to dye lot differences.

PAYMENT TERMS

  • C.O.D.
  • Net 30 days with approved credit.
  • Credit card payments are accepted. We accept Visa, Mastercard, AMEX and Discover.
    A credit card authorization form must be on file

COMPANY POLICY

All claims must be made within 10 days of receipt of order.

Returns will only be accepted with company approval and a 50% restocking fee will apply.
We will issue an MR # to accompany the merchandise.

No returns are accepted on Special Order items.